RETURNS & EXCHANGES
Please read our policy carefully prior to placing your order. We uphold strict quality inspection standards on all outgoing pieces.
Strict No-Return Policy (Except Transit Damage)
Due to the hygiene nature of jewellery and accessories, MEHVAR maintains a strict No Return / No Exchange Policy once an order is delivered. We do not accept returns for change of mind, personal preference, or size mismatches.
In the rare event that your product arrives physically broken or damaged during transit, an uncut, continuous 360-degree opening video of the sealed outer parcel is strictly required as proof to be eligible for a free replacement.
HOW TO RECORD YOUR UNBOXING VIDEO FOR DAMAGE CLAIMS
To ensure swift replacement resolution, your opening video must meet the following criteria:
Clear Parcel Label
The video must clearly begin by showing the sealed courier poly-mailer and the MEHVAR shipping label with your name, address, and AWB tracking number legible.
Continuous & Unedited
The video must be recorded in one single, uninterrupted take from opening the sealed box to revealing the damaged item. Videos with pauses, cuts, or edits cannot be accepted.
Report Within 24 Hours
Send the video along with your Order ID to our WhatsApp concierge at +91 9180293263 or via email within 24 hours of delivery.
Once our quality team verifies the transit damage from the opening video, we will immediately dispatch a complimentary replacement piece to your address.
Received a Damaged Parcel?
Send your continuous opening video directly to our WhatsApp concierge team for immediate assistance.