PRIVACY POLICY

1. Information We Collect

When you browse, register, or make a purchase from our atelier (operated from Mehvar House, Kothanur, Bengaluru - 560077), we collect personal information strictly required to deliver your jewelry safely:

• Contact & Shipping Data: Full legal name, delivery address, pincode, contact telephone/WhatsApp number, and email address.
• Order & Transaction Records: Purchased anti-tarnish jewelry pieces, order numbers, invoice totals, and payment completion confirmation.
• Customer Support Records: Order inquiries, size guidance requests, and 360° unboxing verification videos submitted to our WhatsApp (+91 9180293263) or email.
• Device & Session Information: Anonymized IP addresses, browser types, and cookie preferences used strictly to preserve your cart session.

2. Payment Security & Encryption

All online transactions (UPI, Credit/Debit Cards, Net Banking) are securely routed through Shopify Payments and PCI-DSS Level 1 certified banking partners.

3. How Your Data Is Used

We use your personal details solely for legitimate operational purposes:

• Processing, packing, and dispatching orders from our Bengaluru atelier.
• Providing real-time SMS and WhatsApp shipping updates and courier tracking links.
• Validating damage reports and conducting unboxing video audits under our Return Policy.
• Notifying subscribers about new drops, festive edits, and VIP discounts (with instant opt-out anytime).

4. Third-Party Disclosures

We maintain a strict zero-sale policy: we never sell, lease, or rent customer information to third-party data brokers. Your delivery data is shared exclusively with verified national courier partners (Bluedart, Delhivery, Expressbees) solely to complete physical doorstep delivery.

5. Cookie Policy & Preferences

We utilize essential session cookies to remember your bag items and wishlist, and performance cookies to gauge site speed. You can adjust your cookie settings at any time using our on-site cookie banner or by clearing your browser cache.

6. Grievance Officer & Contact

In accordance with the Information Technology Act 2000 and consumer rules, you can direct any data protection inquiries or grievance notices to our privacy desk: